Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!wugate!uunet!philmtl!philabs!trotter!aj1826
From: aj1826@trotter.usma.edu (DiGangi Joe CPT)
Newsgroups: comp.sys.mac
Subject: Re: Hard Disc Failures
Summary: Why hasn't Apple responded to
	 these problems?
Message-ID: <1397@trotter.usma.edu>
Date: 1 Sep 89 14:38:36 GMT
References: <870284@hpcilzb.HP.COM> <3989@csd4.csd.uwm.edu> <19291@mimsy.UUCP> <13768@brunix.UUCP>
Organization: US Military Academy, West Point, NY
Lines: 41

In article <13768@brunix.UUCP>, omh@brunix (Owen M. Hartnett) writes:
> I have had *two* 80M Apple (Quantum) drives go south - both in IIcx's 
> bought through Apple Partners program.  I have AppleCare contracts now on
> both.  I moderate the Boston Computer Society's MacTechGrp and asked if
> anyone else had a similar problem.  There was only *one* other IIcx owner
> in the crowd and his was going south, also.
> 
> 
> -Owen
> 
> Owen Hartnett
> Brown University Computer Science
> 

Owen,

I posted a message about my IIcx Quantum 80 several weeks ago, which 
exhibited the same problems documented (endlessly, now) in other messages.
I also posted the same problem to AppleLink (Developers Talk to Each Other)
and saw about 10 responses from others with the same problems.  Now, if you
think about it, both this net and AppleLink are "fairly restricted" in the
sense that a _lot_ of users don't have access to them.  How many of these
people are experiencing the same problems with their IIcx's and SE/30's, and
we just don't know about them?

It is my opinion that Apple has seen these postings, and is a) researching
the problem and will get back to us later (hopefully), or b) just chosen
to ignore us and hope the problem goes away.  I hope it is a), but I'd like
to hear from them anyway.

I heard a rumor a few days ago that Apple was allowing trade-in of the 
Quantum 80's in a similar manner to the recall for 40 meg drives earlier.
However, I have seen no substantiation of that rumor on any of the nets.  I
haven't followed up much, since my problem went away when I decided to leave
my computer on _most_ of the time.  (The problem had first occurred when I
went away for a week and turned it off.)  I'm not satisfied that it won't
happen again, though.

Let's keep up the pressure.  TALK TO US APPLE!!

--Joe