Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!usc!merlin.usc.edu!castor.usc.edu!danking
From: danking@castor.usc.edu (Dan King)
Newsgroups: comp.sys.mac
Subject: Re: Hard Disc Failures
Message-ID: <4927@merlin.usc.edu>
Date: 1 Sep 89 20:15:03 GMT
References: <870284@hpcilzb.HP.COM> <3989@csd4.csd.uwm.edu> <19291@mimsy.UUCP> <13768@brunix.UUCP> <1397@trotter.usma.edu>
Sender: news@merlin.usc.edu
Reply-To: danking@castor.usc.edu (Dan King)
Organization: University of Southern California, Los Angeles, CA
Lines: 37

In article <1397@trotter.usma.edu> aj1826@trotter.usma.edu (DiGangi Joe CPT) writes:
>It is my opinion that Apple has seen these postings, and is a) researching
>the problem and will get back to us later (hopefully), or b) just chosen
>to ignore us and hope the problem goes away.  I hope it is a), but I'd like
>to hear from them anyway.

The Quantum 80 in my SE/30 died twelve days out of warranty.  Let's
hope it's (A)!  The drives are too expensive to replace every four
months.

>I heard a rumor a few days ago that Apple was allowing trade-in of the 
>Quantum 80's in a similar manner to the recall for 40 meg drives earlier.
>However, I have seen no substantiation of that rumor on any of the nets.

I called Apple Customer Support to complain yesterday (09-01-89) and
(at that time), they were not replacing the drives, they were not
granting warranty extensions, and they had no plans.  The
representative took my name phone number, but couldn't promise
anything.  I then asked him if Apple would reimburse me if I fixed my
own drive and they later offered a replacement.  He wouldn't say
anything about that other than that Apple has done that with some of
the 40 meg versions.

>Let's keep up the pressure.  TALK TO US APPLE!!

Come one, Apple!  I keep hearing that Apple has higher prices than the
competition (ahem) because they fund more R&D as well as better
CUSTOMER SUPPORT.  Customer support doesn't mean shipping a product
that is going to die just after the warranty expires.

I'm still paying off the damn computer, I don't need to add the burden
of a new 80 meg HD to it.  I also can't wait while some committee
makes up its mind: my semester is starting and I need my system.

TALK TO US APPLE!!

dank