Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.csd.uwm.edu!uxc.cso.uiuc.edu!uxc.cso.uiuc.edu!ux1.cso.uiuc.edu!uxa.cso.uiuc.edu!jpd00964
From: jpd00964@uxa.cso.uiuc.edu
Newsgroups: comp.sys.mac.programmer
Subject: Re: TC 4.0 upgrade question
Message-ID: <227700040@uxa.cso.uiuc.edu>
Date: 1 Sep 89 01:33:00 GMT
References: <10054@bsu-cs.bsu.edu>
Lines: 27
Nf-ID: #R:bsu-cs.bsu.edu:10054:uxa.cso.uiuc.edu:227700040:000:1670
Nf-From: uxa.cso.uiuc.edu!jpd00964    Aug 31 20:33:00 1989


/* Written  8:23 pm  Aug 28, 1989 by mithomas@bsu-cs.bsu.edu in uxa.cso.uiuc.edu:comp.sys.mac.programmer */
/* ---------- "TC 4.0 upgrade question" ---------- */
>I have a question maybe someone can answer.  I called Symantec's upgrade line
>to get the upgrade from TC 3.0 to 4.0.  Everything seemed to go smoothly.
>
>I haven't yet received my upgrade, though, which gives me some concerns.  These
>concerns grew even more today when I received this month's credit card bill
>that informed me that Symantec billed my account on August 16.  Is it possible
>that it could take 12 days to ship this to me (assuming it was shipped the same
>day as it was billed)?

You should first contact Symantic and get the UPS ground number.  If they refuse
to give it to you, then contact your credit card company.  Billing you before
shipping may not be illegal (I am not sure on this, but I actually think it is),
but it is definately unethical.  If this is the case, then your credit card
company can usually rout you to the correct legal actions you can take against
Symantic.  Most likely, they will just tell you not to pay it and they will 
take it off your credit card.  You can always pay later is their attitude.  If
you do this and Symantic has shipped, they give you the UPS number and UPS 
is having problems, then it might be fraud, that is why you should contact 
Symantic first.  In any case, contact your credit card company.  They know
this better than anyone else you may know, including almost all lawyer you may
happen to know.  They make their livings on things like this, and they know
the laws.  They will tell you what you can and cannot do.

Michael Rutman