Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!pt.cs.cmu.edu!andrew.cmu.edu!bg0l+
From: bg0l+@andrew.cmu.edu (Bruce E. Golightly)
Newsgroups: comp.databases
Subject: Re: Referential Integrity in commercial DBMS's?
Message-ID: <UZ4DDwa00WB4E2P2JY@andrew.cmu.edu>
Date: 15 Sep 89 13:07:08 GMT
Organization: Carnegie Mellon, Pittsburgh, PA
Lines: 23

I feel I have to comment on Ingres bug fixes. A previous post made it sound
like RTI doesn't fix bugs or provide work-arounds, but only makes excuses.
This is not the case in our experience.

I must admit that we have had bad experiences a couple of times. In tracing
these back, though, the source of the problem in getting good tech support
was not simply in RTI, but a combination of factors, including our own staff.


Beyond that, Ingres is still my product of choice. When there have been bugs,
we usually get a work-around quickly, sometimes during the initial trouble
report call. In most cases, a patch tape is forth-coming within a week or
so. (There have been a couple that went longer, though.)

Maybe some of the support issues are OS related? We run most of our production
systems on DEC VAX/VMS machines. I cannot speak for the Unix world.

Bruce

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