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From: jca@pnet01.cts.com (John C. Archambeau)
Newsgroups: comp.dcom.modems
Subject: Re: What Happened to Anchor Automation?
Message-ID: <364@crash.cts.com>
Date: 14 Sep 89 01:56:39 GMT
Sender: root@crash.cts.com
Organization: People-Net [pnet01], El Cajon CA
Lines: 36

They're still in business, but I hate Anchor Automation modems.  I have
already made arrangements to be an authorized dealer for Supra.  Anybody who
designs a modem without DTR line support should be shot.

I don't have their number, but their address is:

Anchor Automation, Inc.
20675 Bahama St.
Chatsworth, CA 91311

I've looked through the manual of their 2400E and one of our suppliers for
Anchor and there's no phone number.  Makes you wonder doesn't it?  There
should be a number for RMA's.  My Supra manual has two numbers.  One for
orders, another for tech support on the backcover of the manual.  Anyway, give
them hell and also mention that a tech support consultant hates their
modems.  :)

Also, they supposedly have a warehouse/office in LA.  I remember a friend
returning one of their 1200's for replacement.  But I find it odd that their
phone number is no where to be found in the owner's manual, warranty card, or
in an authorized Anchor Automation distributor catalog.

Also, their service policy on the warranty card for the 2400E is to ship the
modem to the above address with proof of date of purchase and $5.00 to cover
shipping and handling.

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