Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!rutgers!mit-eddie!attctc!vector!telecom-gateway From: narten@lovelace.albany.edu (Thomas Narten) Newsgroups: comp.dcom.telecom Subject: Re: Customer Support From Nynex Message-ID: Date: 19 Sep 89 12:40:01 GMT Sender: news@vector.Dallas.TX.US Lines: 17 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 388, message 3 of 8 The Nynex strike has been going on long enough now that many of the services formerly handled by the strikers are being processed with reasonable speed. I for one, however, am still waiting for the strike to end; I've been without service for over 4 weeks, and while I can't pin them down on an installation date, the most optimistic target I've been given is November. The problem is that I just moved into a new apartment that has never had phone service before. To establish service, NYNEX must send someone to phsyically connect the wires. They apparently need the strikers for that. Disconnecting and reestablishing service to older units is apparently not a problem, because that can be done through software from the central office. Thomas Narten