Path: utzoo!mnetor!tmsoft!masnet!canremote!bernard.becker
From: bernard.becker@canremote.uucp (BERNARD BECKER)
Newsgroups: comp.sys.mac
Subject: Re: La Cie Sucks wind
Message-ID: <89092403144572@masnet.uucp>
Date: 23 Sep 89 21:05:00 GMT
Organization: Canada Remote Systems Limited, Mississauga, ON, Canada
Lines: 38

LaCie Sucks chunks. I work for a Canadian Dealer and we considered
carrying the LaCie line of kit drives. We ordered a drive through Adam
peripherals. Recently the Fan Assembly croaked. I am the service tech at 
the dealership and I took the drive apart and discovered that in fact
the small circuit board which leads to the two 25 pin connectors was not 
making proper connection. I must admit that the drive has taken a lot of 
punishment in that I am do a lot of onsite repairs and the drive goes
with me. It is an ideal drive for this because of this. I cannot foult
LaCie on thier product nor their software. But if you are unfortunate
enough to ever have it break you will be left swinging in the wind. A
quality product is only 50% of the equation. I have an RMA number for
the dead part and they have agreed to send me a new part. I've called
perhaps 10 or 12 times. I am calling long distance from Toronto Canada
to Tigard Oregon. Fortunately this is being billed to the company I work 
for. If I had to make a personal decision I would never NEVER buy a
LaCie product. They have abandoned their Canadian distributor and he
cannot get parts and they will not return calls nor will they send you
the parts they have promised. When you call some bubble headed miss
America type gives you the stall, takes your number, and then they
forget about you.
At the moment I am dragging around an Apple 80. At least when it breaks
Apple will give me service parts. I know Apple is more expensive but in
Canada we get a one year warranty from Apple on all equipment purchased
and the warranty means something because it is honoured. I can walk into 
any Apple dealer and have my drive fixed.
If anyone from LaCie reads the net I hope you take this a dissatisfied
customer feed back. I work for a dealer and am on many of the Local
boards as well as being involved with local users groups. Anyone who
asks about LaCie drives gets the report that Lacie sucks.
If you do ever choose to send me the needed part to repair this drive I
will inform the net as to how long it took. At this point I am going to
return the drive to your Canadian supplier for full refund on the basis
of non compliance with warranty.
May the marketplace decide with their dollars who wins and who loses.
I hope to see a LaCie Liquidation sale soon.
<<BB>>
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