Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!bbn!gatech!udel!brady
From: brady@udel.edu (Joseph Brady)
Newsgroups: comp.ai
Subject: Re: Popular shells
Keywords: diagnosis, shells
Message-ID: <806@nigel.udel.EDU>
Date: 4 Oct 89 21:01:48 GMT
Sender: usenet@udel.EDU
Reply-To: brady@udel.edu (Joseph Brady)
Organization: University of Delaware
Lines: 14


I am thinking of writing a system to help operators trouble shoot 
computer/peripheral equipment malfunctions over the phone. The system
would do a good enough diagnosis so the operator could make a reasonable
decision about what the major problem is and who to send out to fix it; i.e.,
it would not have to make a precise or 100% reliable diagnosis.
System might have to interface with a database (e.g., DBase, RBase).
System would probably be intermediate in size. It would have to run
on an IBM micro in 512K. Speed of execution should be good.


I figure VPExpert would be a good shell to look at as well as 
KnowledgePro. Anyone have other suggestions for micro-based shells that do 
a good job on diagnostic/skeleton planning tasks?