Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!uwm.edu!uakari.primate.wisc.edu!gem.mps.ohio-state.edu!tut.cis.ohio-state.edu!rutgers!netsys!vector!telecom-gateway From: AI.CLIVE@mcc.com (Clive Dawson) Newsgroups: comp.dcom.telecom Subject: Re: What Happens When a Phone Hangs Up? Message-ID: Date: 11 Oct 89 16:44:59 GMT Sender: news@vector.Dallas.TX.US Lines: 40 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 442, message 4 of 9 John- Regarding my answering machine problems dealing with hang-ups, thanks for the great advice! It turns out that my exchange is, indeed, served by a DMS-100 switch. I called the phone company and asked to speak to somebody at my CO. The conversation went something like this: SWB: Fairfax. Can I help you? Me: Can I speak to a technician? I have a question about the DMS-100 switch. SWB: Are you a vendor? Me: No, I'm a customer. SWB: A customer? How did you get this number?! Me: I called the Southwestern Bell and they connected me. SWB: Well, you should have called the repair number. Me: Yes, but then it would have taken two extra days to finally get the person I need to talk to. I just have a question. SWB: Well, hold on then. ... SWB: This is -----, can I help you? Me: Yes, I have an answering machine which can't detect when the other person hangs up. I think it might have something to do with the CPC signal. SWB: What's your phone number? I give it to him, and hear him typing something on a keyboard. Thirty seconds later: SWB: OK, I've set an option on your line which will fix the problem. Me: Thanks a lot!! SWB: Sure. Any time. Sure enough, the problem is fixed. Rarely have I had such a satisfying encounter with the phone company!! (I love it when I can successfully bypass the first n layers of bureaucracy, and talk to the person who can actually DO something!) Clive