Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!cs.utexas.edu!uunet!ncrlnk!ncr-sd!hp-sdd!apollo!oj
From: oj@apollo.HP.COM (Ellis Oliver Jones)
Newsgroups: comp.sys.apollo
Subject: Re: the deafening silence
Message-ID: <46208967.208ba@apollo.HP.COM>
Date: 9 Oct 89 16:51:00 GMT
References: <1989Oct5.224148.19484@elroy.jpl.nasa.gov>
Reply-To: oj@apollo.hp.com
Organization: Apollo Computer, Chelmsford, MA
Lines: 41

In article <1989Oct5.224148.19484@elroy.jpl.nasa.gov> dave%jplopto@jpl-mil.jpl.nasa.gov writes:
>I have recently posted an article to which I have gotten no response.
>This leads me to ask "Is this newsgroup alive?" "Does APOLLO listen?"
>"Does APOLLO care?" 
                     
For what it's worth, our news-posting software has been "living
in interesting times" lately, because HP makes extensive internal
use of news, and we've been getting updated to be compatible
with that.  For a while, outbound postings were fouled up.  Therefore,
someone may have answered your posting, and you may not have received
the answer.  Sorry.

Sometimes a posting gets a personal email response, rather than a
posted response.  So it's not completely fair to assume nobody here
at HP-Apollo is paying attention when someone else's article doesn't
get responded to.

We USENET users are not supposed to use USENET for commercial 
purposes, and  formal customer support is definitely a 
commercial enterprise.   So I hope you won't hold it against 
my co-workers in the customer support department if they don't 
always receive or respond to USENET messages.  

And, I hope you won't hold it against me and
other apollo R&D USENET readers if we sometimes
don't answer every question.  All of us are very interested in
making sure our customers succeed, but sometimes the best way to
do that is to spend a couple of weeks hustling to get the 
sr10.2 bits in the can, rather than reading news.  OK, OK, I confess,
I haven't looked at news for a couple of weeks, because of SR10.2 :-)

Excuses, excuses, I know.  Sorry.  You should know that many 
postings with useful questions and/or serious problem reports do
get circulated and (sometimes) acted on here at Apollo.

I looked back in the history for your message.  It got flushed...
Why don't you repost it?

Ollie Jones (speaking for myself, not necessarily for HP Apollo Systems Division;
             this disclaimer is for real, not just a formality; I'm not
             authorized to speak on behalf of the company in this forum.)