Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!cs.utexas.edu!sun-barr!decwrl!adobe!saenz
From: saenz@adobe.com (Rick Saenz)
Newsgroups: comp.sys.ibm.pc
Subject: status of warranty on mail-ordered equipment
Message-ID: <1265@adobe.UUCP>
Date: 4 Oct 89 17:00:10 GMT
Sender: news@adobe.COM
Lines: 25

My father-in-law ordered a Compaq system from a mail-order house; he
tells me that all the equipment was in its original packing and
included warranty cards.  Soon after receiving it his hard disk went
south, so he got in touch with Compaq, who refused to do anything
about it because he hadn't bought the system through an authorized
dealer.  He made such a stink (something he is pretty good at) that
finally they agreed to swap it for a new drive.

His questions are (a) is it true that Compaq will only honor the
warranty if a system was purchased through an authorized dealer, and
(b) if so, is this a fairly well-known fact?  Essentially, he wants to
know whether Compaq is screwing the public, or whether he was simply
not as informed as the average buyer.

Thanks for any light you can shed on this.

----------
Rick Saenz
Adobe Systems, Inc  1585 Charleston Rd.  P.O. Box 7900
Mountain View, CA  94039-7900  (415) 961-4400
Internet:  saenz@adobe.com   uucp:  ...!decwrl!adobe!saenz
Rick Saenz
Adobe Systems, Inc  1585 Charleston Rd.  P.O. Box 7900
Mountain View, CA  94039-7900  (415) 961-4400
Internet:  saenz@adobe.com   uucp:  ...!decwrl!adobe!saenz