Xref: utzoo comp.sys.mac:40043 comp.sys.mac.programmer:9658 Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ncar!ames!uhccux!mikem From: mikem@uhccux.uhcc.hawaii.edu (Mike Morton) Newsgroups: comp.sys.mac,comp.sys.mac.programmer Subject: Re: Apple to Fix Quantum Drive Failures Keywords: Apple,Quantum,FIX,REFUND! Message-ID: <5090@uhccux.uhcc.hawaii.edu> Date: 12 Oct 89 22:34:42 GMT References: <957@bridge2.ESD.3Com.COM> Reply-To: mikem@uhccux.UUCP (Mike Morton) Organization: University of Hawaii Lines: 29 wiechman@athos.rutgers.edu (NightMeower) writes: >All of this discussion has only said that there are some problems with >certain Quantums 40s or 80s. Which ones are at risk? Having seen TWO 80Mb drives go south this summer, I've been following this stuff with great interest. I talked with Apple Customer Relations today, and they told me: 1) The new PROM is a fix which prevents problems with the disk lubricant from showing up. (I know zip about hardware; any experts care to comment on whether this is plausible?) I thought the guy said there is also a separate firmware bug which the PROM fixes, but I'm not sure I got this right. [A mailing from Apple Developer Services, dated 3 Oct, says that the PROM fix has nothing to do with the "stiction" problem, which I assume means the lubricant problem. Wonder who to trust here...] 2) Apple dealers know which drive numbers mean bad lubricant, and I assume they'll give you new PROMs, although the person I talked to said that PROMs will probably be in short supply... Meanwhile, my THIRD drive has been making infrequent buzzing noises, similar to the single death-rattle my FIRST one emitted before croaking. It'll be a long time before I buy another Apple-label drive. -- Mike Morton // P.O. Box 11378, Honolulu, HI 96828, (808) 676-6966 HST Internet: mikem@uhccux.uhcc.hawaii.edu (anagrams): Mr. Machine Tool; Ethical Mormon; Chosen Immortal; etc.