Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!gem.mps.ohio-state.edu!uakari.primate.wisc.edu!ames!amdahl!pacbell!pbseps!perl
From: perl@pbseps.UUCP (Richard Perlman)
Newsgroups: comp.sys.sequent
Subject: lp spooler bugs (finaly) fixed!
Message-ID: <645@pbseps.UUCP>
Date: 9 Oct 89 20:25:28 GMT
Organization: Pacific Bell Separations, San Francisco, CA
Lines: 20

Since I made public my beef with Sequent when they wern't fixing
our problems with the "lp" spooler, I should also let you know
that they FIXED it.

After getting only cursory response from Sequent on help calls
and a Usenet posting I sent a letter to their CEO -- that got
attention -- he reads "bugmail" too I wass told.  They assigned
the problem to "engineering" found a number of problems and
issued a "fix".  Unfortunatly, the "fix" didn't work on our
machine.  Next, Sequent had two software engineers (is that 
the same as a programmer) here on-site for a full day.  They 
located three bugs and nailed the problems we had been having.

We have been running the fix for a month with NO further
problems.  I understand it will be in the next release of DYNIX.

Thank you Sequent!
-- 
Richard Perlman * perl@pbseps.pacbell.com || {ames,sun,att}!pacbell!pbseps!perl
180 New Montgomery St. rm 602,   San Francisco, CA  94105  |*|  1(415) 545-0233