Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!texbell!vector!telecom-gateway
From: wybbs!kenj@sharkey.cc.umich.edu (Ken Jongsma)
Newsgroups: comp.dcom.telecom
Subject: Automated Operator Assistance
Message-ID: <telecom-v09i0460m04@vector.dallas.tx.us>
Date: 18 Oct 89 09:05:37 GMT
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X-TELECOM-Digest: volume 9, issue 460, message 4 of 8

Ohio Bell Telephone is implementing automated operator assistance in
the Cleveland area in the next few weeks. It appears to be the same
system that Michigan Bell is using in Western Michigan.

Callers from Touch Tone phones are given directions on which button to
press for collect or third party billing, then asked to record their
name. The switch then plays the name back to the billed party and asks
for confirmation of billing.

ken@cup.portal.com