Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!texbell!vector!telecom-gateway
From: olsen@hx.lcs.mit.edu (James Olsen)
Newsgroups: comp.dcom.telecom
Subject: How Do You Complain About Call Blocking?
Message-ID: <telecom-v09i0460m05@vector.dallas.tx.us>
Date: 18 Oct 89 15:24:21 GMT
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Reply-To: olsen@hx.lcs.mit.EDU (James Olsen)
Organization: MIT Laboratory for Computer Science, Cambridge, MA. 02139
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X-TELECOM-Digest: volume 9, issue 460, message 5 of 8

Nomad@cup.portal.com writes:

>Nashville, TN - Tried to make a AT&T calling card call from a
>payphone in the airport.  10288 did not work, so I tried 00.  That
>got me a local operator ... she transferred me to the AT&T operator
>... I explained that I was at the airport and calling from a COCOT
>that would not accept 10288 ...  she was surprised to hear of the
>problem because "they aren't supposed to block access anymore".

I've noticed a lot of expensive call-blocking COCOT's being installed
in this area (usually replacing honest New England Tel. units).  We
all know that the goverment will do nothing about it, unless people
raise a big enough stink.

My questions are:

  To whom should we complain about call blocking?
    (The FCC and the state PUC?)

  What's the best way to make a complaint?
    (Is there some formal complaint procedure which
     will have more effect?)

Thanks.