Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!texbell!vector!telecom-gateway From: msmith@topaz.rutgers.edu (Mark Robert Smith) Newsgroups: comp.dcom.telecom Subject: Re: Fun With NJ Bell Customer Service Message-ID: Date: 19 Oct 89 15:35:21 GMT Sender: news@vector.Dallas.TX.US Organization: Rutgers - The Police State of New Jersey Lines: 35 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 463, message 8 of 11 I too have had difficulties with NJ Bell Customer Service. I, being a Rutgers student, had to apply by mail for service. The NJ Bell form contained some service options, but not the CLASS services which I wanted for my line. So, I called the Customer Service number, and was forced to ask my question in response to the question "Is this an emergency". I was told to call after the phone was turned on, and request those services. After the strike ended, I got my service on a Saturday. I called the Operator and asked her for the number (the form said to do this). Then, on Monday, I called to have the services added to my line. At that time, my connection wasn't in the billing computer yet, so I had to wait a week. I called back a week later, and successfully had the services added. At that time, I was told that the $21 connection service charge for those services would be waived, since I couldn't order them on the form. So, two weeks later, my phone bill arrives. Yup, a $21 connection charge for the CLASS services. I called the phone company, and after waiting for 5 minutes for a human, got one. I explained the process, and the fact that I was promised a waiver, and the woman (a very rude woman) on the other end said "Well, Why didn't you write those services in on the form?" I told her I was told not to, and could a please speak to a supervisor. After a 10 minute hold, she returned and said "the $21 will be adjusted, Mr. Smith". I paid the bill minus the $21, so it will be interesting to see what happens next. Mark Smith, KNJ2LH All Rights Reserved RPO 1604 You may redistribute this article only if those who P.O. Box 5063 receive it may do so freely. New Brunswick, NJ 08903-5063 msmith@topaz.rutgers.edu