Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!bellcore!texbell!vector!telecom-gateway From: ben@sybase.com (ben ullrich) Newsgroups: comp.dcom.telecom Subject: Re: Caller ID at American Express Message-ID: Date: 20 Oct 89 06:08:29 GMT Sender: news@vector.Dallas.TX.US Organization: sybase, inc., emeryville, ca. Lines: 24 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 464, message 5 of 9 > By the way, I called American Express last week to argue about my > bill. Amex has been reported to have an 800 version of Caller ID that > looks up the phone number of each call and translates it to the > caller's card number. When the person who answered asked me for my > card number, I asked whether she could tell it from my phone number > and she said she couldn't. Either she was lying or they've turned it > off. I doubt they've turned it off. They'll always ask for your account number for identity verification, just as they ask for your name after getting your account number. I've noticed that most of the time, I don't hear any typing or delays as I give them my account number, as if they are reading it on their screen instead of typing it in. I should test this by calling in on my unlisted number sometime, and see if the response is any different from when I call from my other, listed number, the one that appears on their records. ben ullrich consider my words disclaimed,if you consider them at all sybase, inc., emeryville, ca "When you deal with human beings, a certain +1 (415) 596 - 3500 amount of nonsense is inevitable." - mike trout ben@sybase.com {pyramid,pacbell,sun,lll-tis}!sybase!ben