Path: utzoo!attcan!telly!lethe!torsqnt!jarvis.csri.toronto.edu!mailrus!cs.utexas.edu!uunet!philmtl!philabs!ttidca!quad1!softest!srhqla!csun!fedeva!premise!mirror!prism!jib
From: jib@prism.TMC.COM
Newsgroups: comp.sys.apple
Subject: Re: Sound Chip Repair
Message-ID: <242000036@prism>
Date: 20 Sep 89 21:00:00 GMT
References: <575@carroll1.UUCP>
Lines: 41
Nf-ID: #R:carroll1.UUCP:575:prism:242000036:000:1804
Nf-From: prism.TMC.COM!jib    Sep 20 17:00:00 1989


RE: Motherboard swap for  Sound chip

Note: I am an attorney, but I am NOT in practice and this is not legal
advice that you should rely on.

The only legal argument that you probably have is that they should have
notified you of the price and gotten your approval first.  You probably
told them to "fix" the problem and they did so in the only Apple-approved
way -- by a motherboard swap.

Some communities have local laws requiring auto mechanics and TV repair
shops to give estimates if a job will exceed "x" dollars -- if such a law
applies in your area, it MIGHT also apply to electronic equipment repairs.

Murph's suggestion of using a credit card as leverage was a good one, but
I gather you didn't charge the repair.

If you keep the "new" motherboard, you will have to pay at least the
dealer cost of the board UNLESS they were bound to notify you of the cost
of the repair in advance.  I suggest negotiating with the store manager --
on the point that they should have told you it would be $350 BEFORE they
did the work.

If they still have your "defective board" you may be able to get them to
put it back and only pay for their "estimate" charge for looking at the
board originally.

Hope this helps.

With regArd to other comments on the swap -- Apple does not offer ROM 3
boards in exchange for old boards even if you offer to pay more. Although
I don't like the price of an exhange personally, I think Apple's policy is
the only practical one for all the reasons given by the fellow from
Microsoft (Brian W? sorry I don't have his message handy).

---------------------------------------------------------------------------
Jim Block		jib@prism.TMC.COM  
{mit-eddie, pyramid, harvard!wjh12, xait, datacube}!mirror!prism!jib

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