Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!iuvax!ux1.cso.uiuc.edu!ux1.cso.uiuc.edu!uxa.cso.uiuc.edu!sac90286
From: sac90286@uxa.cso.uiuc.edu
Newsgroups: comp.sys.ibm.pc
Subject: Ridiculous Problems with MS Mouse
Message-ID: <111700155@uxa.cso.uiuc.edu>
Date: 13 Oct 89 19:16:00 GMT
Lines: 28
Nf-ID: #N:uxa.cso.uiuc.edu:111700155:000:1525
Nf-From: uxa.cso.uiuc.edu!sac90286    Oct 13 14:16:00 1989


Please, someone, say it isn't so!

I have a Microsoft InPort mouse (the white two button 200dpi model). I
recently discovered that my cat apparently dislikes mice, because she
chewed completely through the cord. "No problem," thought I. "A couple
phone calls and a trip to the computer store ought to snag me a replacement
cord toot sweet." Well, it wasn't quite that simple. None of the dealers
in my area carry a replacement cord. My next step was to go directly to the
source. I gave the folks at Microsoft a call.

Pam at Microsoft informed me that in order to have a mouse cord
replaced I would have to ship the entire mouse back to Microsoft and pay a
$15 fee for the cord. With visions of a mouseless 6 weeks running through
my mind, I asked if they would just send me a replacement cord, knowing that
it's a one minute replacement job and that I could limp along with the current
spliced-with-electrical-tape cord in the meantime. She told me that they
would not do that. I repeatedly asked her why, and the only response she
could give was "we just don't do that."

This, to me, seems just a tad bit ridiculous, so I thought I'd ask those of
you on the net who have had a similar experience (or work for Microsoft): Is
what she told me true, and if so, WHY??? If my mouse can't be fixed reasonably,
I guess it's time to replace that MS mouse with a Logitech or perhaps a
Mouse Systems optical. Of course, I'll check first on their parts replacement 
policies...

Please email replies to: khan@mrcnext.cso.uiuc.edu