Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!gem.mps.ohio-state.edu!tut.cis.ohio-state.edu!att!cbnewsj!jwi
From: jwi@cbnewsj.ATT.COM (Jim Winer @ AT&T, Middletown, NJ)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Ridiculous Problems with MS Mouse
Summary: They probably won't repair it anyway -- just replace it
Message-ID: <1538@cbnewsj.ATT.COM>
Date: 19 Oct 89 15:58:04 GMT
References: <-286529977@hpcupt1.HP.COM> <382@nrcvax.NRC.COM>
Organization: AT&T Bell Laboratories
Lines: 23

There seems to be an assumption:

1.	MS has parts (which it won't sell)
2.	MS will repair the mouse with the parts (that it won't sell)

It is more likely that they will just throw away the mouse and send
you a new one. Given a small number of returns for repairs or defects,
it is a far more effective policy than repair. Consider:

Actual cost of mouse = $15-20.
Cost of labor to repair a mouse = $30 (includes reapir, cleaning, 
	testing, shipping, etc. so that it works to original specs
	so that you won't comlain that they didn't fix it.)
	
Basically, the service charge covers postage and handling. You are
probably getting a new mouse free.

Jim Winer -- The opinions expressed here are not necessarily
	     and do not represent nor in any way imply
	     of any other sane person and especially not
	     employer.
"I'd like to see this petty bickering ended so we could get to some 
more important bickering." -- David Bedno