Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!uwm.edu!uakari.primate.wisc.edu!brutus.cs.uiuc.edu!psuvax1!psuvm!cunyvm.bitnet!cwugc
From: CWUGC@CUNYVM.CUNY.EDU
Newsgroups: comp.sys.ibm.pc.rt
Subject: Re: IBM Support Structure
Message-ID: <2607CWUGC@CUNYVM>
Date: 17 Oct 89 01:25:14 GMT
References: <lots> <8843@spool.cs.wisc.edu>
Organization: The City University of New York - New York, NY
Lines: 13

The local support in NYC in my limited knowledge for RT/AIX/AOS staff is
broken down into Educational and Business etc. The educational support at
times are behind the schools in terms of information and have a typical
answers such "I'm sure you'll get it from the network" ...."Gee I'm sure
there is an answer but I cannot figure one out of hand...let me get back to you
later...". We only call support via the Marketing reps only if all else fails.
keep in mind (I speak of NYC) most reps in Madison Ave. do not have access to
local IBM bbs or netnews and depend on standard memos (I believe that is what
gives them the bug reports info).

SO David not all fingers are equal.

 Wu