Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!uwm.edu!uwvax!ibmaus!auschs!logique.austin.ibm.com!jerome
From: ibmaus!auschs!logique.austin.ibm.com!jerome@cs.utexas.edu (Jerome Park)
Newsgroups: comp.sys.ibm.pc.rt
Subject: Request for Comments: Suggestions for IBM AIX Software Support
Keywords: What do you want us to do?
Message-ID: <8917@spool.cs.wisc.edu>
Date: 20 Oct 89 21:34:45 GMT
Sender: news@spool.cs.wisc.edu
Reply-To: ibmaus!auschs!logique.austin.ibm.com!jerome@cs.utexas.edu (Jerome Park)
Organization: IBM AIX Level 2 Support, Austin, TX
Lines: 37
Posted-By: Luner@cs.wisc.edu

Hello Everyone,

   I am one of those "not very technical" level 2 persons so many of you have
been writing about recently.  However, UNIX/AIX is a LARGE product; and
although I'll give it my best shot, I don't think I can become a guru on
every single LPP/OPSYS/VRM topic.

   Having humbly said that, I am writing this note to invite everyone to
submit to me their requirements for improving the current support structure
for AIX/RT (or any other AIX platform).  From what I've been reading in 
this newsgroup, seems like a "posting of bug reports/fixes" is one of the
highest concerns --> what else?? 

   IBM IS listening to our customers - please speak up.

So, in addition to all the "flames" that have been flying around this
newsgroup, please send me a list of what YOU think IBM should do to 
improve its service of AIX products.  I'll compile the list and give
it to a very interested person who just happens to run the entire AIX
support center...  

   Address it to:
       IBM
       ATTN: Jerome Park
       11400 Burnet Road
       Austin, TX 78758-2900

   Alternately:
       @cs.utexas.edu:ibmaus!auschs!logique.austin.ibm.com!jerome


With best regards,
Jerome Park

NSD AIX Level 2 Support
Austin, TX
jerome@logique.austin.ibm.com