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From: usenet@cps3xx.UUCP (Usenet file owner)
Newsgroups: comp.sys.ibm.pc,comp.binaries.ibm.pc.d,comp.misc,comp.periphs
Subject: Re: Don't buy from Halskar, CTI (was HDI)
Keywords: yet another horror story
Message-ID: <5163@cps3xx.UUCP>
Date: 28 Oct 89 00:30:29 GMT
References: <754@dekalb.UUCP> <5130@cps3xx.UUCP> <329@hfsi.UUCP>
Reply-To: hendrick@frith.UUCP (Kenneth J. Hendrickson)
Organization: Michigan State University
Lines: 28

bower@hfsi.com commented on a previous posting of mine, saying that I
shouldn't blame UPS for being late with my package - the shipper might
have shipped it late.

I have in fact verified that the shipper DID ship the package the same
day I ordered it, with a UPS blue label for 2nd day air, and UPS did in
fact mess up and spent 5 days delivering it.  (Actually 7 days, because
a weekend was involved.)  I got charged for this (lack of) service.  UPS
says that since I was not their customer, they won't give me anything.
They waid they will only give money back to the company I ordered the
defective product from.  (Funny attitude they have, because if it wasn't
for me, they wouldn't have done any business at all.  I'm the important
customer.  I _specifically_ _asked_ the supplier to use UPS.)

Moral: you can ask for 2nd day service and not get it.  If you do not
get service, you won't get your money back, either.  UPS seems not to
understand the meaning of a contract.  You can get screwed.  UPS
doesn't give a damn.  Go Fed-Ex.

P.S.: Maybe it's ok for big business to screw the little guy.  Maybe
they don't get hurt.  Kraft had a contract a while back with several
hundred people a while back in which they promised to deliver a Mini-Van
to winners of a contract, and they reneged.  It doesn't seem to have
hurt them too much.  (I, however, won't buy Kraft products.)

In the rare case that original ideas   Kenneth J. Hendrickson    N8DGN
are found here, I am responsible.      Owen W328, E. Lansing, MI 48825
Internet: hendrick@frith.egr.msu.edu   UUCP: ...!uunet!frith!hendrick