Path: utzoo!utgpu!utstat!jarvis.csri.toronto.edu!mailrus!uwm.edu!cs.utexas.edu!execu!sequoia!texbell!vector!telecom-gateway From: klg@dukeac.UUCP (Kim Greer) Newsgroups: comp.dcom.telecom Subject: Re: Caller ID at American Express Message-ID: Date: 26 Oct 89 12:08:30 GMT Sender: news@vector.Dallas.TX.US Reply-To: klg@dukeac.UUCP (Kim Greer) Organization: Academic Computing, Duke University, Durham, NC Lines: 33 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 475, message 7 of 8 In article langz@asylum.UUCP (Lang Zerner) writes: >In article johnl@esegue.segue. >>[American Express] has been reported to have an 800 version of Caller ID that >I recall having read a few little "FYI" type articles in various >technical and marketing trade rags that said Amex got a lot of nasty >letters and calls from customers who were startled, perplexed, and/or >annoyed at Amex about the addition of the "service." >Apparently, someone at Amex marketing thought it would be friendlier >to answer the phone, "Good morning Mr. Zerner." A lot of people >(myself included) thought it was pompous and not beneficial. At least >one person encountered communication difficulties because he was >calling from another cardholder's phone. Enough of these dissatisfied >customers wrote and called in nastygrams expressing their dislike of >Amex' use of the technology that Amex ended up pulling the idea. Actually, I would prefer that a company that is dealing with my money, would be able to be able to tell who I am. With phone fraud as rampant as it is, I encourage technology that will allow Amex or whoever to filter out spooks trying to weasal out info/money of mine. I prefer that a company that I'm dealing with to have instantly available information concerning my address/phone#/etc. (NOTE: I did not say that I prefer every XYZ Corp. to have it, just the ones I deal with). This saves having to waste time having someone re-type in my name/address/location/ account#/etc every time I call them. Kim Greer Duke Univ Med Ctr klg@orion.mc.duke.edu