Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!texbell!vector!telecom-gateway From: wb8foz@mthvax.cs.miami.edu (David Lesher) Newsgroups: comp.dcom.telecom Subject: Re: Unequal Service Message-ID: Date: 28 Oct 89 18:06:26 GMT Sender: news@vector.Dallas.TX.US Reply-To: David Lesher Lines: 26 Approved: telecom-request@vector.dallas.tx.us X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@vector.dallas.tx.us X-TELECOM-Digest: volume 9, issue 478, message 5 of 9 For a long time, Cleveland {has} had unequal service, in the reverse direction. 471-1212 got you a time recording, which in crossbar, panel or step offices timed out after about 2 minutes (unless it was New Year's Eve). But if you moved into a ESS, you got 20 seconds - two annoucements. If you called as the second call of a threeway, you got one. Bang. Needless to say, this made it hard to set your digital watch. I complained. OBT denied there was a problem, but said if there was, it must be in my CPE,{;-)} and they would check it for a $40.00 visit charge. I countered with a $40.00 charge for MY time if their visit turned up zilch. They announced again there was no problem, said the tariffs forbit me from charging them, and threatened to disconnect my service for not registering my answering machine. About this time I moved elsewhere. But I did learn something. Always write letters to the business office. They HATE that. (I am not sure if only the supervisers can read, or they have an elite section....) Further, each letter I got back came signed by "your service rep." =================== A host is a host & from coast to coast...wb8foz@mthvax.cs.miami.edu no one will talk to a host that's close..............(305) 255-RTFMG Unless the host (that isn't close)......................pob 570-335 is busy, hung or dead....................................33257-0335