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From: ray@ole.UUCP (Ray Berry)
Newsgroups: comp.sys.ibm.pc,comp.binaries.ibm.pc.d,comp.misc,comp.periphs
Subject: Re: Don't buy from Halskar, CTI (was HDI)
Summary: the world is an imperfect place
Keywords: yet another horror story
Message-ID: <1478@ole.UUCP>
Date: 30 Oct 89 18:49:45 GMT
References: <754@dekalb.UUCP> <5130@cps3xx.UUCP> <329@hfsi.UUCP> <5163@cps3xx.UUCP>
Reply-To: ray@ole.UUCP (Ray Berry)
Organization: Seattle Silicon Corporation, Bellevue, WA.
Lines: 15

>a weekend was involved.)  I got charged for this (lack of) service.  UPS
>says that since I was not their customer, they won't give me anything.
>They waid they will only give money back to the company I ordered the
>defective product from...

    UPS had a contractual obligation to their customer - the shipper.
If the shipper pressed the point, UPS would make the adjustment.  Chances
are your vendor isn't too excited about this.  
    The same situation arises when a parcel is lost in transit. The addressee
is powerless - it is the shipper who must apply for reimbursement from UPS.
    Ultimately, the only practical defense against this sort of thing is to 
not let it get under your skin.  
-- 
Ray Berry  kb7ht  uucp: ...ole!ray CIS: 73407,3152 /* "inquire within" */
Seattle Silicon Corp. 3075 112th Ave NE. Bellevue WA 98004 (206) 828-4422