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From: filbo@gorn.santa-cruz.ca.us (Bela Lubkin)
Newsgroups: comp.sys.amiga
Subject: Re: Amiga Ads
Message-ID: <73.filbo@gorn.santa-cruz.ca.us>
Date: 28 Oct 89 10:31:16 GMT
References: <2658@nigel.udel.EDU> <4365@abaa.UUCP> <1891@jolnet.ORPK.IL.US>
Organization: R Pentomino
Lines: 30
X-Claimer: I >am< R Pentomino!

In article <1891@jolnet.ORPK.IL.US> Joel Swan writes:
>I don't know if it is a special 24hour Hotline, but 3 of the 7 ad pages in 
>Time magazine include "Why not give us a call at 800-627-9595."

>I just hope there's someone at their end that knows what to say and do-
>unlike customer "service."  (OK - so I've had some bad experiences)

Reading the above, I picked up the phone and called the 800 number.  This was
at 3:30AM Pacific time, or 6:30AM Eastern, on Saturday morning.  The call was
answered promptly by a pleasant lady who offered to send me brochures on the
A500, A2000 or both.  When asking for my address she requested the ZIP code
before the city, then supplied the city and telephone area code for me so that
I only had to give the local part of my telephone number.  (What they may have
wanted my number for is another question, but I'm not going to worry about
it).  She then named the 4 nearest dealers, 3 of which were definitely
correct; the 4th may have been farther away than HT Electronics in Sunnyvale,
but I'm not sure.  I did not make any attempt to ask her any questions about
the products themselves.

All in all, I would rate it an above-average "800" product information line.
If there's any interest I will summarize the materials I receive from them
when they arrive.  (I expect them to be along the same lines as the ads and
the brochures you can now get in the stores; I >hope< for more, since in most
cases it will be the ads/brochures that got people to call, and they'd be
disappointed to get just another copy of what interested them in the first
place).

Bela Lubkin    * *    //  filbo@gorn.santa-cruz.ca.us  CompuServe: 73047,1112
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R Pentomino    *   \X/    Filbo @ Pyrzqxgl +408-476-4633 & XBBS +408-476-4945