Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!brutus.cs.uiuc.edu!ginosko!xanth!mcnc!ncsuvx!shumv1!unkydave
From: unkydave@shumv1.uucp (David Bank)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Borland International
Message-ID: <4335@ncsuvx.ncsu.edu>
Date: 27 Oct 89 05:56:41 GMT
References: <AZEdI9u00VoH4TnkUp@andrew.cmu.edu> <4280@ncsuvx.ncsu.edu> <6212@tekgvs.LABS.TEK.COM> <1989Oct24.163339.21188@world.std.com> <89Oct25.223331edt.19557@me.utoronto.ca>
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Reply-To: unkydave@shumv1.ncsu.edu (David Bank)
Organization: NCSU Computing Center
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In article <89Oct25.223331edt.19557@me.utoronto.ca> rwh@me.utoronto.ca (Russell Herman) writes:
>Borland's success is also due to their fine attitude towards customer service.
>E.g., a few months ago I dropped them a note detailing some difficulties I
>was having with TD386 on my machine.  Yesterday I received a 4 disk TD/TASM
>upgrade set.  Now THAT's how vendors should treat their customers!
>
>Russ Herman
>INTERNET: rwh@me.utoronto.ca  UUCP: ..uunet!utai!me!rwh

   I got similar treatment as well. I purchased TP 2.0 my freshman year
in college. Later I bought 3.0. I upgraded to 4.0 under their upgrade
offer when it came out.

   About 2 or 3 months later, not long after I had received my 4.0
upgrade, they announced 5.0 BOY...was I PO'd. 

   So I call them up and complain to this nice young lady who
promptly shipped me a copy of 5.0 at no charge. I like that.

Unky Dave
unkydave@shumv1.ncsu.edu