Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!cs.utexas.edu!tut.cis.ohio-state.edu!gem.mps.ohio-state.edu!apple!sun-barr!newstop!sun!chiba!khb
From: khb%chiba@Sun.COM (Keith Bierman - SPD Advanced Languages)
Newsgroups: comp.sys.sgi
Subject: Re: Third Party Disks for 4D/25
Message-ID: <126991@sun.Eng.Sun.COM>
Date: 28 Oct 89 00:16:34 GMT
References: <8910252145.AA09555@aero4.larc.nasa.gov> <2541@munnari.oz.au> <1989Oct27.184925.13487@jarvis.csri.toronto.edu>
Sender: news@sun.Eng.Sun.COM
Reply-To: khb@sun.UUCP (Keith Bierman - SPD Advanced Languages)
Organization: Sun Microsystems, Mountain View
Lines: 35

In article <1989Oct27.184925.13487@jarvis.csri.toronto.edu> ian@dgp.toronto.edu (Ian S. Small) writes:
>
>... story of 3rd party drives..
>
>But when the manufacturer breaks things that used to work (and doesn't
>offer any help in fixing the problem), that's good cause for customer
>

I'm not in the habit of defending SGI :> , but here goes:

1)  SGI offered to solve your problem originally; there is a disk
    drive (or several) in their price list.

    I have little doubt that SGI would ensure that it worked, and would
    continue to do so.

2)  You chose to save money ... you bought a drive from someone else.
    That someone else gets to save money by not offering service,
    support, quality control, etc.

3)  You blame SGI for not doing the job of #2.

This seems unfair. 

In case there is any doubt; SunManagement does not endorse this, or
any other defense of SGI (:>).


Keith H. Bierman    |*My thoughts are my own. !! kbierman@sun.com
It's Not My Fault   |	MTS --Only my work belongs to Sun* 
I Voted for Bill &  | Advanced Languages/Floating Point Group            
Opus                | "When the going gets Weird .. the Weird turn PRO"

"There is NO defense against the attack of the KILLER MICROS!"
			Eugene Brooks