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From: acs@pccuts.pcc.amdahl.com (Tony Sumrall)
Newsgroups: comp.sys.amiga
Subject: Quarterback (was Re: HD Backup problems)
Message-ID: <843@pccuts.pcc.amdahl.com>
Date: 31 Oct 89 22:17:42 GMT
References: <2357@nigel.udel.EDU> <4406@druwy.ATT.COM> <3108@jhunix.HCF.JHU.EDU>
Reply-To: acs@pccuts.pcc.amdahl.com (Tony Sumrall)
Organization: Amdahl Corporation, Sunnyvale CA
Lines: 33

In article <3108@jhunix.HCF.JHU.EDU> barrett@jhunix.UUCP (Dan Barrett) writes:
that he uses and likes Quarterback.  I've had QB for about 6 months and
occasionally have a DEVIL of a time getting it to work correctly.  I
always do complete backups of my 40M and sometimes QB will mis-estimate
the number of disks that it will take.  Doesn't sound like too big a
problem?  Well, QB will just hang there, sometimes saying that it's
now working on volume 7 of 6.  To circumvent this problem I either have
to delete some files or add new ones.  My opinion is that it is not
figuring the storage space required for its directory but I can't confirm
this.  I've called CCS 4 times:

   1)  To report the problem several months ago and was told that this
       wasn't possible.
   2)  To call back a month or so later to be told that no one could work
       on it because they were getting ready for a computer show (this was
       in Jul 1989) and that someone would call me back in Sept.
   3)  To call back in Oct to be told that someone would get back to me
       within a few days
   4)  To call back 1 week later to be told that the programmer was
       delayed during his trip and would be happy to call me once he
       returns...would I please give my phone number?

Now I've been in support for most of my professional career and have NEVER
asked for a phone number 4 times (especially if I've NOT returned a call
3 times).  Further, this problem is getting serious (at least to me) since
I can rarely do a complete backup anymore without adding or deleting
files.  I've pretty much decided to take my business elsewhere (too bad I
can't take back the money I gave them when I bought the product).
-- 
Tony Sumrall acs@pccuts.pcc.amdahl.com <=> amdahl!pccuts!acs

[ Opinions expressed herein are the author's and should not be construed
  to reflect the views of Amdahl Corp. ]