Path: utzoo!attcan!uunet!cs.utexas.edu!tut.cis.ohio-state.edu!pt.cs.cmu.edu!andrew.cmu.edu!sk2x+ From: sk2x+@andrew.cmu.edu (Sun Kun Kim) Newsgroups: comp.sys.amiga Subject: Mail Orders!!!!!!!!!!!!!! Message-ID: Date: 5 Nov 89 03:00:49 GMT Organization: Carnegie Mellon, Pittsburgh, PA Lines: 56 Well, I have gotten some hate-mails and some sympathy-mails. First of all, I don't work for Montgomery Grant. Now, I got my computer from MG and got it NEW.(it was factory sealed) I have had it for over 3 months now and it is still working great. And if I do have a 90 day warranty(which I do think is true now that I have heard from a few THOUSAND users here), my warranty just expired and all those AUTHORIZED repair people who detest MG machines can sleep tight knowing that they now have one less to worry about. I cannot check my waranty card to see if it is from Canada because I left it back home in Allentown, PA.(I am at Carnegie Mellon in Pittsburgh) When I go home for Thanksgiving, I will check it. Now, for my side of the story: When I ordered my computer from MG, I wanted the Amiga 2000 with the 1084S monitor and Panasonic 1124 printer. Their "Sales Reps" told me that they were out of Amiga 2000's and that Commodore doesn't make 1084S's anymore. I decided to get my Amiga without the 1084S since it was "the best" deal I could find and I can buy the 1084S elsewhere. Before I could hang up, they decided to pull some strings out of me. They asked me if I wanted their extended warranty(for 1 year) stating that "Amigas are fragile machines and one little surge could melt down your whole system!!" I wasn't born yesterday and I do know a LITTLE about computers, but I knew that his claims were full of SH*T! I kindly declined his $300+ offer(something like $189 each for the computer and the printer) only to hear him use the same excuse to sell me their state of the art SURGE PROTECTOR for only $89! When I declined that offer, he went on to say that I will need a cable for the printer which will cost me $59. I, being a naive student, took the cable since I thought that Amigas had non-standard(non-ibm compatible) ports and needed some special cables. Well, it turned out that Amiga 2000's are pin compatible with the IBM's and I could have bought one for $15. After I hung up, I immediately called Commdore to see if they really did discontinue their 1084S's. The Commodore Rep sorta chuckled at that and told me they still make them. He gave a local dealer's number and I picked one up that day for $329.(reasonable price for a small dealer) About 3 days later, MG called me to confirm my order and told me that the Amiga was being delayed for another week. I said fine because I had no choice. To my surprise, the UPS package came in about a week and I was thrilled. My Amiga even came with the Super Agnus chip with 1 meg chip memory! And basically, I am happy with the computer that I got although I cannot say the same for their service people. On to another Mail Order Madness. I ordered my second floppy from Software Shop(located in Massachusetts) at the beginning of October with a MONEY ORDER. They told me they will ship it faster that way since personal checks take about 2 weeks to clear. It's been over a month and I still haven't recieved it yet. I called them in late october and they told me that they got the money on the 16th and they mailed it out on the 20th. It's been over 2 weeks now from the time they supposedly mailed it and UPS doesn't take that long. It usually takes about a week to deliver. Anyone have any comments about The Software Shop?? Are they reliable? I know, it is too late but if I don't get it by Monday, they will be getting one hell of a phone call ... FROM ME!!! Sun... (sk2x+@andrew.cmu.edu) P.S. Remember that I don't work for Montgomery Grant! All I know is that I got my computer new and faster than the time they quoted.