Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!cs.utexas.edu!tut.cis.ohio-state.edu!ucsd!nprdc!halff
From: halff@nprdc.arpa (Henry Halff)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Your worst mailorder nightmare...
Summary: Start complaining
Message-ID: <4375@arctic.nprdc.arpa>
Date: 3 Nov 89 21:59:31 GMT
References: <5190055@hplsla.HP.COM>
Sender: news@nprdc.arpa
Reply-To: halff@nprdc.arpa (Henry Halff)
Organization: Halff Resources, Inc.
Lines: 20

In article <5190055@hplsla.HP.COM> kens@hplsla.HP.COM (Ken Snyder) writes:
>
>   This is a fairly long story about a computer that didn't work, a company
>that was unresponsive and my dealings with them. ...
>... Notice I mailed the
>machine back to them September 7th, they acknowleged receipt a week later
>(Sept 14th) and I STILL do not have my money back.

I had similar dealings with a San Francisco firm.  My advice, based on
that experience is that you should file written complaints with the
Better Business Bureau in Austin, with local government consumer
protection agencies or the District Attorney, and, if the US Postal
Service was involved (i.e., if Austin made any promises by mail) to
the postal inspector.  If you paid by VISA, complain to the VISA
people as well; they've gotten me refunds as well.  When you write
these agencies send copies of every scrap of documentation that
relates to the problem, and make sure that copies of your complaints
go to Austin.

hh