Path: utzoo!attcan!utgpu!watmath!iuvax!mailrus!uwm.edu!uwvax!news
From: news@spool.cs.wisc.edu (The News)
Newsgroups: comp.sys.ibm.pc.rt
Subject: Re:  Suggestions for IBM AIX Software Support
Message-ID: <9002@spool.cs.wisc.edu>
Date: 31 Oct 89 17:53:19 GMT
Reply-To: aixsm.UUCP!aixsmlab!logique!jerome (Jerome Park)
Organization: IBM AIX Level 2 Support, Austin, TX
Lines: 33

Hello Everyone,

   I would like to thank those who sent in comments on how IBM should improve
its service for AIX.  These were some of the "general ideas" that I saw:
        1) Post bug fixes
        2) Setup E-mail access to support center
        3) Change/Extend the role of support center
           - support common unix software for AIX
           - allow calling in of design change requests
        4) Improve testing of fixes (dynamic changes to test suites)
        5) Publish AIX support structure

   These ideas came in with only 8 people responding:
        3 - domestic            Hank V., Jim M., Chris M.
        2 - international       Jamie W., Wolfgang L.
        3 - IBM internal        John G., Joshua S., Charlie S.

   "So what's gonna come out of this?"  Understandably, I can't promise
anything, but, I will tell you that we are working on "pilot" programs that
address some of the most important ideas above.  Stay tuned...

Thanks to everyone for their input.  I will be monitoring the mail for any
additional comments for a couple of weeks, so feel free to add to the above
list.

With Best Regards,
Jerome

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