Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!shadooby!samsung!brutus.cs.uiuc.edu!wuarchive!decwrl!rust.dec.com!paine
From: paine@rust.dec.com (Willy Paine)
Newsgroups: comp.dcom.modems
Subject: Re: PC Pursuit Horror Story
Message-ID: <8911141856.AA15316@decwrl.dec.com>
Date: 14 Nov 89 18:56:53 GMT
Organization: Digital Equipment Corporation
Lines: 47

In article <24037@cup.portal.com> you write:
>A word of warning to all current and potential PC Pursuit
>subscribers.  I cancelled my account as of May 31, in writing
>over a month in advance, and they are STILL billing me!

Yes, many former PC Pursuit users and I are fully awared of this
problem.  PC Pursuit actually is not taking advantage of you but
this is same management problem.  I try to recall on cancellation
without any problem.  All the billings comes from Telenet, NOT
PC Pursuit and PC P has nothing to do with money.   If the problem
is still there, you contact Telenet not PC Pursuit.  I recalled
on finding address on billing problem, not regular address of PCP.
I have no problem at all but I have learned from couple of friends.

>
>The credit card company marked the first two charges as disputed,
>and I assume they will so mark the third when I notify them
>tomorrow.  I am also going to have them treat it as a stolen card
>and change the account number.  This will not get the $90 back
>from Telenet, however.

This is still good way to talk with credit card company because Federal
law give credit card holders the rights not to pay on what you
don't get.      I did both write letter to credit card office
and my local bank.  I had bank person who call credit card office.  PCP
stopped billing on the next month.   Also Telenet will automatically
remove the user's access if you don't pay for this or cancel credit
card.

>Before you sign up for PC Pursuit or recommend it to someone,
>consider the risks.  You may end up paying more in the long run!

It is just a management problem as well as bad service.  Wish you very
good luck....  I think HST or Telebit modems are better deal than PCP in
long run???

willy

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