Path: utzoo!censor!geac!jtsv16!uunet!cs.utexas.edu!tut.cis.ohio-state.edu!pt.cs.cmu.edu!andrew.cmu.edu!sk2x+ From: sk2x+@andrew.cmu.edu (Sun Kun Kim) Newsgroups: comp.sys.amiga Subject: Re: Mail Orders!!!!!!!!!!!!!! Message-ID: Date: 10 Nov 89 17:25:12 GMT References: <17829951@wZIu9Vm00WB4M32Ihe@andrew.cmu.ed>, <936700002@cdp> Organization: Carnegie Mellon, Pittsburgh, PA Lines: 61 In-Reply-To: <936700002@cdp> mhershede@cdp.UUCP says: >I got a Plug 'n' Print for my Okimate 20 from the Software Shop and had a lot of trouble doing >it. It took 5-6 weeks witrh a credit card Well, I just got my disk drive. It took me about the same time with a money order. It came in a box full of styrofoam(no flames about spelling please). The drive itself was in a little plastice bag and the instruction and the screws were in a zip-lock bag. It took me 3 hours to install the drive. The instructions that came with it(which was printed on a sheet of paper with a printer) were confusing and not clear. Another problem arose while instlling the drive. I don't know how many of you have done this before or seen the inner works of the Amiga 2000, but the drives were screwed on to this metal platform. Between the platform and the drive, there is a hexogonal screw that is screwed on to the drive itself and that screw(which allows another screw to piggyback behind it) is screwed on with anthoer screw with the platform in between them. The hexogonal screw raises the drive about 1/4 inch to allow the heat to escape(i think). Well, the ones that the Software Shop gave me didn't even fit the drive and did not come with that hexogonal mounting screw neeed to raise the drive. I didn't write to them yet because I don't if it is worth the time. I could probably get one around here for like a $1.(I just checked Radio Shack and found no luck. Anyone know of any places in Pittsburgh that may have this sorta stuff?) For the time being, each of my drives only have 2 mouting screws.(one at opposite corners). I think we, as a "network" of Amiga owners/users across the nation and perhaps overseas, should form some kind of official certification group and evaluate each of the Amiga dealers/mail order houses. We don't really have to go out of our way or spend any money because I am sure we can find at least one person who has experience with that particular mail order house. After we compile the info from the users of this network, we can publish the final results on this board and maybe we can even publish the list on the Amiga magazines. We can perhaps set up a committee who will gather data as it comes in and release the reports bi-annually. If any urgent newsflash items come in, like if an "uncertified" dealer improve their service and product support dramatically. I think we need something like this protect ourselves(current owners) and future buyers since there aren't any information about these mail order houses out in the open. There are many people who get screwed by the dealers and become unhappy with the them as well as the Amiga. For example, if I didn't know much about computers and bought my computer from this mail order company and they give me a defective machine and offer bad customer service or none at all, I be pissed and sell it to get a Mac or an IBM instead with excellent service and support(sorry, but it's true!) This only hurts because that means one less Amiga user and loss of confidence in the Amiga as well because who knows how many people that person might know and spread this bad image of Amiga? It sounds kinda boring, but it might be something that the Amiga community needs. Whatta you think? If anyone is interested, leave me mail and we can maybe work something out. If this sounds like a bogus idea, then just ignore the second part of this post. Sun... (sk2x+@andrew.cmu.edu)