Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!usc!cs.utexas.edu!ut-emx!ut-emx.UUCP!clyde From: clyde@ut-emx.UUCP (Clyde W. Hoover) Newsgroups: comp.sys.encore Subject: Re: Umax4.3 and NFS Message-ID: <20754@ut-emx.UUCP> Date: 10 Nov 89 16:05:44 GMT References: <10335@encore.Encore.COM> Sender: news@ut-emx.UUCP Lines: 55 In article <10335@encore.Encore.COM>, prashant@pinocchio.encore.com (Prashant Dholakia) writes: > Umax 4.3 is currently in beta test at 11 sites. We still have > a few issues to resolve. We will release the OS as soon as we resolve > these issues to our satisfaction and to the satisfaction of the beta > sites. > ARRGH!!!!!! ARRGH!!!!!! ARRGH!!!!!! ARRGH!!!!!! ARRGH!!!!!! <> My sales-creature assured me that UMAX 4.3 was released mid-October and I was expecting my tapes & manuals. DAMMNIT!! This is TWICE that Encore has missed a release date on UMAX 4.3 that I know of. I don't mind waiting for a throughly tested and debugged release (well I really do because our Encore is the only UNIX system here that isn't running NFS - but I'll live with it), but I really would appreciate BEING TOLD that release dates have slipped - I have been waiting to do some heavy duty system work until I was installing the new OS. > Client NFS is also in beta test at 6 of the 11 Umax 4.3 beta > sites. Client NFS (in fact, complete NFS) will be available with > the Umax 4.3 release. Good. > >From: tperala@UB.D.UMN.EDU (Tim Perala) > > >I am not faulting Encore's customer service. I think that considering > >the recent increase in the size of their operation (assimilation of > >Gould) that things are going well. <> Well, I AM faulting Encore Customer Service!! As best that I can tell, the acquisition of Gould knocked Encore off balance and it's still staggering around months later. It took 5 phone calls just to find out the PHONE NUMBER of our sales rep a couple of weeks ago. I do NOT appreciate having to find out through outside channels what is going on with Encore software. We took a big risk buying our MultiMax, a decision that I still have to defend (though I did not make it) - a defense which is harder to raise when MY fustration level is this high. <> I hope that Encore will listen and contribute to this newsgroup so that we know what is going on. Shouter-To-Dead-Parrots @ Univ. of Texas Computation Center; Austin, Texas clyde@emx.utexas.edu; ...!cs.utexas.edu!ut-emx!clyde Tip #268: Don't feel insecure or inferior! Remember, you're ORGANIC!! You could win an argument with almost any rock!