Path: utzoo!yunexus!ists!jarvis.csri.toronto.edu!mailrus!iuvax!cica!tut.cis.ohio-state.edu!ucbvax!UB.D.UMN.EDU!tperala
From: tperala@UB.D.UMN.EDU (Tim Perala)
Newsgroups: comp.sys.encore
Subject: Flames
Message-ID: <8911162054.AA09740@ub.D.UMN.EDU>
Date: 16 Nov 89 19:54:19 GMT
Article-I.D.: ub.8911162054.AA09740
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 29


I think that everybody has a bone to pick with Encore's 
customer service.  

Flaming makes you feel better, sorta like popping the 
little plastic bubbles in packaging material.

I doubt that the people at Encore who are in a position
to make a difference about how customer service is handled
read this list.  Maybe I am wrong on this point.  If so, 
they certainly wouldn't be wise to let on at this juncture 
in time.

It is my hope that some people at Encore who *DO* know what 
is going on technically read this list.  It is precisely
those people that can help us most.

My point is that you really can't expect *ANYONE* at Encore
to be forthcoming with information if all they get is a
pounding in this media.  That is where this thread started,
trying to get some reliable information out of them.

--

Tim Perala
Systems Programmer
Information Services
University of Minnesota, Duluth
(218) 726-6122