Path: utzoo!attcan!sobmips!uunet!ncrlnk!wright!thor.wright.edu
From: dcourte@thor.wright.edu (Dale Emery Courte,040P Lib. Annex,873-4030,)
Newsgroups: comp.sys.encore
Subject: Re:  Umax4.3 and NFS
Message-ID: <838@thor.wright.EDU>
Date: 14 Nov 89 15:40:32 GMT
References: <20754@ut-emx.UUCP>
Sender: news@wright.EDU
Reply-To: dcourte@thor.wright.edu
Lines: 24

From article <20754@ut-emx.UUCP>, by clyde@ut-emx.UUCP (Clyde W. Hoover):
> 
> Well, I AM faulting Encore Customer Service!! As best that I can tell, the
> acquisition of Gould knocked Encore off balance and it's still staggering
> around months later.  It took 5 phone calls just to find out the PHONE NUMBER 
> of our sales rep a couple of weeks ago.
> 

Whew! This group has been so quiet I thought I was the only one who was
concerned about this. We apparently lost our sales rep, and the closest sales
office (Columbus, Ohio) was apparently(?) shut down, and I have not heard one
word from Encore! No one has called and said "Hey, I'm your new Encore
contact", or even, "Hey, you no longer have an Encore contact". I've just
been left hanging. And it's not like this just happened last week, it
apparently transpired some time ago.

As for the long-awaited 4.3 release, these delays have cost Encore. Lack of
subnetting support under 4.2 cost them at least one Multimax sale on this
campus. The CS department here watched closely our experience with the
Multimax, and were impressed with the machine, but for this one (major)
defficiency. "Real soon now" wasn't good enough for them, and that sale
will now most likely go to DEC, as they have become quite price (and
performance) competitive, and have (along with most vendors) supported
subnetting for quite some time.