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From: syswerda@bbn.com (Gilbert Syswerda)
Newsgroups: comp.sys.ibm.pc
Subject: Gateway 2000 repair issues
Message-ID: <48273@bbn.COM>
Date: 15 Nov 89 18:08:54 GMT
Sender: news@bbn.COM
Lines: 13

I have never mail ordered a computer, and have some reservations about
doing so. In particular, what happens when the computer breaks?

I talked to Gateway, and asked a sales rep what happens when the computer
breaks after the one year warranty. He said that I could buy a replacement
part from them. I then asked how much it would cost if I needed a new
motherboard (386/25), and was told it would cost upwards of $2500. This
seems quite expensive! I once had to have a motherboard replaced in an IBM
AT, and it was swapped for just a few hundred dollars.

What have people's experiences been with older mail-ordered computers?
Assuming Gateway (or whatever mail order company) stays in business over
the life of your computer, is it really cost effective in the long run?