Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!cs.utexas.edu!uunet!sco!rosso
From: rosso (Ross Oliver, x537, ionesco)
Newsgroups: comp.unix.xenix
Subject: Re: SCO XENIX-386 disk problems and a gripe
Message-ID: <7301@viscous.sco.COM>
Date: 10 Nov 89 01:37:42 GMT
References: <35861@cc.utah.edu>
Sender: news@sco.COM
Reply-To: rosso@sco.com (Ross Oliver)
Organization: SCO Technical Support
Lines: 44


In article <35861@cc.utah.edu> ORCUTT@cc.utah.edu writes:
>
>4) Lastly, I am unhappy with the method that SCO uses to provide tech.
>support to its customers.  When I call the support number, I get a
>recording telling me to wait, complete with muzak.  After waiting, I
>get an operator who asks me for my support number and which part of
>the system I want support on.  She then sends me to a nother operator
> [etc.]

Most of the people reading this message should be able to avoid this
problem by using electronic mail to communicate with SCO.  Here are
some e-mail addresses for various areas of SCO:

    sco!support:  Technical Support department
    sco!info:     product information, literature requests, dealer info
    sco!training: SCO Training department
    sco!devrel:   Developer Relations department
    sco!discover: Editors of the SCO DiSCOver newsletter

Major UUCP nodes we connect to include uunet, sun, decwrl, and attctc.  Mail
may also be sent to the Internet address sco.com (i.e. support@sco.com).

Whenever sending a message in e-mail, please be sure to clearly identify
yourself.  Include your full name, company name or organization if applicable,
return e-mail address, and voice phone number (in case we can't get your
return address to work).  If mailing to Technical Support, also include your
customer key number.

When submitting a request to Technical Support, it is important to provide
as much information as possible in your initial report so that we can
assist you as quickly as possible.  Information included should be your
hardware configuration, the 3-digit version numbers of all software involved,
the exact command or key sequence that is causing the problem, and the
exact text of any resulting error messages.

In addition to electronic mail, faxes can be sent directly to Tech Support
department at (408) 427-5443.  The fax number for other departments at
SCO is (408) 458-4227.


Ross Oliver
Technical Support
The Santa Cruz Operation, Inc.