Path: utzoo!attcan!ncrcan!becker!geac!jtsv16!uunet!aplcen!samsung!shadooby!mailrus!jarvis.csri.toronto.edu!rutgers!att!chinet!patrick
From: patrick@chinet.chi.il.us (Patrick A. Townson)
Newsgroups: comp.dcom.modems
Subject: Re: PC Pursuit Horror Story
Message-ID: <1989Nov19.184559.7804@chinet.chi.il.us>
Date: 19 Nov 89 18:45:59 GMT
References: <24037@cup.portal.com>
Reply-To: patrick@chinet.chi.il.us (Patrick A. Townson)
Distribution: usa
Organization: Chinet - Chicago Public Access UNIX
Lines: 30

In article <24037@cup.portal.com> rwp@cup.portal.com (Roger William Preisendefer) writes:
>A word of warning to all current and potential PC Pursuit
>subscribers.  I cancelled my account as of May 31, in writing
>over a month in advance, and they are STILL billing me!

You will recall that when you first wrote to TELECOM Digest/comp.dcom.telecom
to discuss this problem, I told you I would refer it to someone at Telenet
who could handle it.

I assume by now you have my reply, with a copy of the reply from Dave
Purkes at Telenet resolving the problem. The problem was not as sinister
as you thought, but merely a case of timing between Telenet and the credit
card people. They got your notice too late to send the credit one
month. When they sent the credit a month later, it hit the credit card
office slightly too late for application to your account that month and
sat there (in the credit card office) still another month.

The letter from Telenet will be printed in TELECOM Digest Sunday
night. Aside from (hopefully) occassional billing delays such as yours, I
generally find PC Pursuit to be a good, inexpensive and workable solution
to the problem of expensive phone bills for long distance modem calls.

Patrick Townson
TELECOM Digest Moderator/comp.dcom.telecom
'telecom@eecs.nwu.edu'

-- 
Patrick Townson 
  patrick@chinet.chi.il.us / ptownson@eecs.nwu.edu / US Mail: 60690-1570 
  FIDO: 115/743 / AT&T Mail: 529-6378 (!ptownson) /  MCI Mail: 222-4956