Path: utzoo!mnetor!tmsoft!torsqnt!jarvis.csri.toronto.edu!rutgers!ucsd!ogccse!husc6!bu-cs!encore!pinocchio.encore.com
From: jdarcy@pinocchio.encore.com (Jeff d'Arcy)
Newsgroups: comp.sys.encore
Subject: Encore and comp.sys.encore
Message-ID: <10404@encore.Encore.COM>
Date: 18 Nov 89 18:12:11 GMT
Sender: news@Encore.COM
Lines: 31

Many people in this newsgroup have expressed the feeling that Encore is not
being responsive to their concerns, and some have suggested that this group
could serve as a vehicle for greater communication between Encore and Encore's
users.  I think everyone agrees that this would be a Good Thing (tm), but
there has been little discussion about the specifics of how to get from here
to there.  Since nobody else seems foolhardy enough, I guess I'll try to get
this ball rolling.  I'm trying to light a fire in one of Encore's internal
newsgroups in the hopes that some action will be taken before I'm strung up
for being a loudmouthed pain is the <bleep>, but the really important input
has to come from outside.

What can Encore do to make more effective use of this medium?  Would you like
to see:

	(1) product/standards/business announcements?
	(2) announcements about major enhancements/fixes to existing products?
	(3) discussions of issues involving products under development?

It is often possible to make predictions about upcoming products without
making commitments.  Would people like to see this sort of thing, *knowing*
that the predictions are uncertain and do not represent any commitment?  Or
would people rather see "just the facts"?  Will management go for it?  Will
I ever shut up?

Again, I'd like to point out that I'm a developer (I don't do product support
or sales for obvious reasons) using some of my own time to address an issue
that I take rather personally.  I do *NOT* speak for Encore or for any other
Encore employee.

Jeff d'Arcy     OS/Network Software Engineer     jdarcy@encore.com
  Encore has provided the medium, but the message remains my own