Path: utzoo!attcan!uunet!munnari.oz.au!bruce!goanna!minyos!rxxgap
From: rxxgap@minyos.xx.rmit.oz (Greg Price)
Newsgroups: comp.sys.encore
Subject: Re: Encore and comp.sys.encore
Summary: suggestions and comments
Message-ID: <1875@minyos.xx.rmit.oz>
Date: 20 Nov 89 10:41:00 GMT
References: <10404@encore.Encore.COM>
Organization: RMIT Computer Centre, Melbourne Australia.
Lines: 45

> .......... in the hopes that some action will be taken before I'm strung up
> for being a loudmouthed pain is the <bleep>, but the really important input
> has to come from outside.
> 
The problem is we don't get information, etc. Your management needs to
understand this.
>
> What can Encore do to make more effective use of this medium?  Would you like
> to see:
> 
> 	(1) product/standards/business announcements?
> 	(2) announcements about major enhancements/fixes to existing products?
> 	(3) discussions of issues involving products under development?
> 
> that the predictions are uncertain and do not represent any commitment? 
> 
yes, yes, yes, fine!

It appears our problems are the same, even overseas, we don't get any info
from our local supplier.

Control Data have a system called solver. This system contains release material
for the past, present and future as well as bug reports from customers and
replies from the company. Control Data sites have logon id's for the system.
When you get a problem you search the database for anything matching on keywords
topics etc., if you cant find anything then you report it, they either supply
a work around, patch, defer it to the next release and so on. The system allows
you to make suggestions for changes, improvements, and new features in another
section. It works very well! Even internal staff in different sections report
problems with it. This system saves the same bug being tracked down and 
reported multiple times, even avoiding possible problems. Enough said, I 
think everyone should understands. Comments anyone? More ideas?

I trust things will get better as it is almost intolerable presently!

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Greg Price,                                                 Computer Centre,
Systems Programmer.                 Royal Melbourne Institute of Technology,
                                            P.O. Box 2476V, Melbourne. 3001. 
ACSnet:	rxxgap@minyos.xx.rmit.oz               (124 Latrobe St., Melbourne.)
CSNET:	rxxgap@minyos.xx.rmit.oz.au                               Australia.
ARPA:	rxxgap@minyos.xx.rmit.oz.au@uunet.uu.net 
BITNET:	rxxgap@minyos.xx.rmit.oz.au@CSNET-RELAY         PHONE +61 3 660 2934
UUCP:	...!uunet!munnari!minyos.xx.rmit.oz.au!rxxgap     FAX +61 3 663 5652
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