Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!shadooby!samsung!brutus.cs.uiuc.edu!apple!motcsd!hpda!hpcuhb!hpindda!human
From: human@hpindda.HP.COM (Aaron Schuman)
Newsgroups: comp.sys.hp
Subject: Re: HP-UX: unacceptable  [Was: root-over-nfs under HP-UX 6.5]
Message-ID: <4310071@hpindda.HP.COM>
Date: 21 Nov 89 17:40:18 GMT
References: <SELIGMAN.89Nov20142005@farlow.Stanford.EDU>
Organization: 1+408-447-3158
Lines: 24

Scott>	I've posted reports here but haven't gotten a response:  c'est la vie.

HP employees often read this notes group.  We respond when we have something
useful to say, and alert other people to problems we can't solve.  We do this
as a gesture of goodwill to our customers.

But notes is not the principal channel of communication between the HP staff
and the customers.  Having people scan a notes group to see if there's a question
they want to respond to is not a foolproof way of helping every customer in
every situation.

HP has an excellent service department with procedures to ensure that every
customer gets helped.  There is a phone-in consultation service, a set of
regional response centers, and factory on-line support.  Every defect report
and enhancement request gets catalogued and assigned to an owner.  Employees
are evaluated on the basis of how effectively we resolve service requests.

I bet that Stanford has a service contract with HP.  You should find the
person in your computer administration department who knows how to use all the
services HP provides.

				Aaron Schuman

				HP / Information Networks Division