Path: utzoo!utgpu!jarvis.csri.toronto.edu!rutgers!usc!cs.utexas.edu!merworth From: merworth@cs.utexas.edu (Boyd Merworth) Newsgroups: comp.sys.hp Subject: Re: HP-UX: unacceptable [Was: root-over-nfs under HP-UX 6.5] Message-ID: <7239@cs.utexas.edu> Date: 22 Nov 89 15:28:48 GMT References: <4310071@hpindda.HP.COM> Organization: U. Texas CS Dept., Austin, Texas Lines: 33 Summary: > > HP has an excellent service department with procedures to ensure that every > customer gets helped. There is a phone-in consultation service, a set of > regional response centers, and factory on-line support. Every defect report > and enhancement request gets catalogued and assigned to an owner. Employees > are evaluated on the basis of how effectively we resolve service requests. > > I bet that Stanford has a service contract with HP. You should find the > person in your computer administration department who knows how to use all the > services HP provides. > > Aaron Schuman > > HP / Information Networks Division I posted my article concerning the root-over-nfs problem after discussions with the HP Response Center and after being given an SR number. The Response Center cannot even give an estimated time as to when the poblem will receive attention. This is not the first time I've reported bugs to HP and never received any fixes. It's almost always "it will be included in the next release of the OS if possible". This is a very unsatisfactory response. Our site has Software Support from HP and I use the Response Center frequently. It just seems that it is always a one way tunnel. I report the problem but most of the time never receive any patch for the software from HP. -- Boyd Merworth The University of Texas at Austin Department of Computer Sciences, TAY 2.124, Austin, Texas 78712 merworth@cs.utexas.edu {harvard,gatech,uunet}!cs.utexas.edu!merworth