Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!wuarchive!cs.utexas.edu!rutgers!cmcl2!phri!roy From: roy@phri.UUCP (Roy Smith) Newsgroups: comp.sys.mac Subject: Re: MacConnection falters??? Message-ID: <4131@phri.UUCP> Date: 17 Nov 89 18:32:49 GMT References: <4159@cayman.COM> <128018@sun.Eng.Sun.COM> Reply-To: roy@phri.UUCP (Roy Smith) Organization: Public Health Research Institute, NYC, NY Lines: 31 I'll add one vote in favor of MacConnection. They have always given me very good service (we're talking having a package in your hands the morning after you order it at 6:30 PM Eastern Time), the folks who answer the phone always seem to be very knowledgable about their products, and the prices pretty much can't be beat (actually, on occassion my local ComputerLand undercuts MC's software prices, much to my amazement). I think of Mac Connection as sort of the L.L. Bean's of the Macintosh world. Must be something about New England, I guess. I just ordered a mouse from MC. I had originally ordered it from Icon Review. They said it would be here yesterday. Yesterday, I called them, they said it had shipped, they would start a trace, and somebody would call me back. Today, still rodentless, I called again and was told it was back ordered. Why, I asked, was I told yesterday that it had shipped. Well, it seems, the computer said they were scheduled to have come in from the manufacturer yesterday, or something like that, but they hadn't. I cancled the order and ordered it from my old standby, MacConnection, who just happened to have it in stock and for $5 less. They volunteered that they were having computer problems and they could not promise the usual overnight delivery but it would go out on Monday. Fair enough. Nobody's perfect, and certainly anybody is allowed to be non-perfect on occassion if they warn you in advance that it might happen. So, like somebody else already said so well, cut them some slack, will ya? -- Roy Smith, Public Health Research Institute 455 First Avenue, New York, NY 10016 {att,philabs,cmcl2,rutgers,hombre}!phri!roy -or- roy@alanine.phri.nyu.edu "The connector is the network"