Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!cs.utexas.edu!samsung!xanth!mcnc!rti!sas!jwd
From: jwd@sas.UUCP (John W. DeBoskey)
Newsgroups: comp.unix.i386
Subject: Re: ISC upgrades
Keywords: isc
Message-ID: <1333@sas.UUCP>
Date: 20 Nov 89 15:28:08 GMT
References: <[256366b8:168]comp.unix.i386@nstar.UUCP>
Reply-To: jwd@sas.UUCP (John W. DeBoskey)
Organization: SAS Institute Inc, Cary NC
Lines: 31

In article <[256366b8:168]comp.unix.i386@nstar.UUCP> akcs.larry@nstar.UUCP (Larry Snyder) writes:
>My original comments were based on a current ISC customer running
>1.06 who wanted to upgrade to 2.02.   We asked Brian in your Hollis
>office about the upgrade path for this specific client who currently
>was not under any support plan - and we were told that there currently
>is no upgrade path other than re-purchasing the product through the
>normal distribution channels.

   I'd be VERY interested in hearing the reply to this statement. I
purchased 1.0.6 for the PS2 Mod 80 because it was all that was 
available, even though 2.0 had been released. I continued to receive
the small question cards asking me if I want to upgrade to 2.0x, but
when I called to get specific support information, it was always for
AT class machines only. Well, it's been about 9 months or so now, and
I wouldn't mind upgrading to get the latest support and fixes(some
of which shouldn't have had to have been fixed in the 1st place if
ISC had simply done it right). So what's the scoop? Should I have
to completely re-purchase the product? I should hope not!   


                                      John

jwd%sas@rti.rti.org       (w)
jwd%baggins@mcnc.mcnc.org (h)

I guess I should state that it's been about 3 months since
I've heard from or bothered to call isc. I kind of get tired 
of talking to people who I feel I have to pry the information 
out of them with a crowbar. They sell the product. They support
it. They should be able to answer simple machine/version/support
pricing questions.