Path: utzoo!yunexus!ists!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!cs.utexas.edu!uunet!pcgbase!jep
From: jep@pcgbase.UUCP (jep)
Newsgroups: comp.unix.xenix
Subject: SCO Support
Keywords: Support SCO Great
Message-ID: <3@pcgbase.UUCP>
Date: 18 Nov 89 17:26:20 GMT
Article-I.D.: pcgbase.3
Organization: Phillips Consulting Group, Inc.
Lines: 29


I would like to say thanks and give credit where credit is due!!!  This is
for the professional level of support from the people at SCO.

Recently I was prepared to do an update at one of my clients from Xenix
2.3.1 to 2.3.2.  Unfortunately because CORE, Int. did not have their drivers
ready I couldn't.

Two days later, I was at another client's office about two hundred miles
away and the first client had to reset their computer.  Consequently one of
the file systems was corrupted and would not mount.  After repeated
tries to "fsck" the file system from my remote location, I called SCO.
The first response was that there was a problem with "fsck" in 2.3.1 but
it was fixed with 2.3.2.  GREAT!  I was just there but could not install 2.3.2.
Then the technician reminded me of the SCO offering of patches available
through uucp.

To make a long story short because of the professional support SCO offers,
I was able to download the patch from SCO.  Next I uploaded the patch to
my first client and rebuilt the file system.  In about one hour the whole
problem was fixed.  I sat back and laughed as I thought, "what if that had
been a MS-DOS installation?"

Keep up the good work SCO!
-- 
John E. Phillips (904)672-3856
Phillips Consulting Group, Inc.
24 Chippingwood Lane  Ormond Beach, FL 32176
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