Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!mailrus!uunet!pyrdc!gmu90x!gmuvax2!dulm
From: dulm@gmuvax2.gmu.edu (Darrell Ulm)
Newsgroups: comp.sys.amiga
Subject: Re: Commodores cutomer service is the pits...
Summary: COMMODORE SUPPORT FOR FUALTY MERCHANDISE IS TERRIBLE
Message-ID: <632@gmuvax2.gmu.edu>
Date: 30 Nov 89 16:50:07 GMT
References: <5042@sdcc6.ucsd.edu>
Reply-To: dulm@gmuvax2.UUCP (Darrell Ulm)
Organization: George Mason Univ. Fairfax, Va.
Lines: 41


   Way back in the beginning of Sepember, my 1084S monitor fried about
4 months after the warranty I bought it (thats right, the generous
3 month warranty was up by only 1 month).  So I take it to my commodore
repaiar service center, but it is still not fixed and may not be if
commodore does not order the parts needed.  Basically commodore does
not care.  They do not make the 1084S anymore so why bother servicing
customers who own one?  You cant make money that way!  Every month
I call the repair center and they tell me "another month or so, 
commodore still has not ordered any of the parts."  So here is what
we have.  I am 350$ poorer without a monitor and commodore is 350
richer without a conscience.  No wonder they can afford big ads, they
skimp on warranties and important things like that.  

   I have heard that the 1084S has had problems, if so commodore must
pay to have it fixed.  There was no recall, but about half of those
monitors power supplied were shipped bad.  By law they must service my
monitor free or supply me with an equivalent model.  Does there cutomer
service listen?  No.  Does the repair center listen?  No.  

  Well no one should break the law, I suspect others have had similar
problems with the 1084s.  If I am not rembursed withing the next month
(that makes 4 months in the shop) with a monitor of a refund,  I will
attempt in a very big way to bring the company to its knees.  Yes,
a big anti media campain.  Sue them.  Bring them to justice.  I
love the amiga.  It is the best machine anywhere for the price.  It
is fun,  and very flexible.  But the manufacturer is basically
breaking consumer laws to further their own progress.  That is wrong.
They are absolutely the worst computer company I have ever dealt with.
If they really want to change thier image, then they must let people 
they are reliable.  That is why bussinesses do not touch the amiga.

Any one who has had similar problems and have not gotten any thing
done about it, write back and give me your postal address so I can
get thighs rolling if commodore does not produce.

Thnks for listen to me whine, but you would too if someone stole 350
dollars from you

			darrell ulm