Path: utzoo!attcan!utgpu!jarvis.csri.toronto.edu!cs.utexas.edu!usc!ucsd!ames!cs!dixon
From: dixon@cs.nps.navy.mil (Roger Dixon)
Newsgroups: comp.sys.amiga
Subject: Re: Commodores cutomer service is the pits...
Message-ID: <453@cs.nps.navy.mil>
Date: 1 Dec 89 18:19:26 GMT
References: <8ZRVUvq00WB8QmQFte@andrew.cmu.edu>
Reply-To: dixon@cs.nps.navy.mil (Roger Dixon)
Organization: Naval Postgraduate School, Monterey CA
Lines: 13


    What I think Darrell is trying to say is that regardless of who slapped
the silicon together (my 1084S was made by Phillips), it still carries the
C= brandname, and thus they are responsible for the quality.  My 1084S blew
up in August and is also still in the shop waiting parts.  It took the service
center 3 or 4 calls to CBM before they got a confirmation that Commodore
will cover the cost (I've had it over a year, but there was a period when
the 1084S was shipped with bad parts from what the service center told me),
and they still are getting "parts are backordered" from CBM.  Four or more
months to get common blowing parts is a bit long IMHO.  I know of a couple
of other friends who had problems with their Amiga system itself that got
simliar delays in repairs.  The bottom line is, if you sell them, then give
your customers timely support.